The University of Texas Medical Branch Patient Registration Spec II - RCO Registration - UTMB Main Campus in Galveston, Texas

Min Qualifications

Associate’s Degree in related or equivalent and 3 years’ experience with billing, financial screening, insurance verification, collections, and/or customer.

Job Description:

This position facilitates access to UTMB services for new and returning patients, coordinates financial arrangements including financial screening and communicates with patients, referral sources, and the treatment team regarding patient access and financial issues. A PRS II is a resource of information for a PRS I.

Salary Range **

Actual salary is commensurate with experience

Specific Job Related Duties **

  • Perform and master registration functions specific to job duties.

  • Verifies all patient demographic, insurance coverage, benefits, and authorization requirements for all services.

  • Screens patient for financial responsibility.

  • Determines and collects appropriate deposit.

  • Facilitation of referrals/prior authorizations.

  • Serves as information resources for patients, physicians, nurses, and other health care professionals by providing accurate and currently applicable information to accomplish patient satisfaction and maximum reimbursement.

  • Individual department specific knowledge and training.

  • Meets minimum job performance standards for successful probationary and annual review, or as needed on an individual basis.

  • Demonstrate ability to maintain Registration Quality Assurance (Q/A) expectations as defined by specific departmental area as measured monthly and annually on performance review, scoring includes any errors reported via internal and outside sources not included in random Q/A process.

  • Errors are to be corrected (or acknowledged) and returned within designated timeframe and will be monitored for excessive delayed response and compliance as monitored continuously and on annual performance review.

  • Demonstrate ability to maintain acceptable Productivity Standard as defined by specific departmental area and measured monthly and annually on performance review.

  • Reads and applies all announcements and relevant communications related to job duties and responds in a timely manner.

  • Prioritizes and completes all work in a timely, accurate, effective and efficient manner.

  • Participates in team meetings/activities and supports the philosophy and goals of the team, department, and UTMB.

  • Displays excellent Customer Service skills.

  • Verification and resource identification.

  • Communicates appropriately and escalates issues to management.

  • Complete workqueue assignments as designated by manager.

  • Adhere to approved work schedule, including lunch period and maintain an acceptable rate of unscheduled leave occurrences.

  • Adhere to all departmental policies and procedures.

  • Perform job related duties as required, and other assigned duties as designated by management.

  • Maintains constructive relationships, does their fair share of work, supports decisions made by the team.

  • Shares knowledge and information with others.

  • Works to find solutions that benefits the team


  • Assists in the training and mentoring of new employees; including Q/A.
  • Setting the example of professionalism and exemplifying core values, standards of excellence and appropriate conduct.
  • Look for trends and address accordingly, report issues to manager or designee.
  • Expected to function as a member of the team with regard to routine assignments while also performing special assignments and other duties as requested.


  • Depatment office is open 7 days a week
  • Schedules are typically Monday-Friday 8:30am-5:00pm
  • Includes holidays and some weekend rotations
  • Employees may be asked on occasion to come in as early as 5:00am or stay as late as 6:00pm; however, these are not normal shifts

Closing Statement **

#csrv #admin #prof

Equal Employment Opportunity **

UTMB Health strives to provide equal opportunity employment without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or veteran status. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.

Full/Part Time: Full-Time

Job Type: Regular

Job Title: Patient Registration Spec II - RCO Registration - UTMB Main Campus

Job ID: 59980

Location: Galveston

Business Unit: FINCE