The University of Texas Medical Branch Desktop Support Specialist - Information Services in Galveston, Texas
Associates degree or equivalent in related field and no experience required.
Job Description Provides entry level, basic technical support of desktop computers, thin clients, applications, and related technology.
From $40,000.00 To $50,000.00 Annually
Specific Job Related Duties
Assist customers with IT related users in a Service Desk setting, troubleshooting issues and resolving where applicable remotely.
Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all PC/Thin Client/MAC hardware, software, and equipment to ensure optimal workstation performance.
Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems.
Assist with the installation, configuration, and ongoing usability of desktop, laptops, MACs, peripheral equipment and software within established standards and guidelines.
Troubleshoot trouble tickets to resolve basic technical problems with desktop computing equipment primarily over the phone.
Provide customer assistance using Active Directory services and remote access tools.
Assist with hardware troubleshooting on desktop computers, laptops, MACs and thin client computers.
Adheres to internal controls and reporting structure.
Location: Rebecca Sealy Hospital / Clear Lake Center
Associates degree or equivalent in related field.
Microsoft certifications –ex- MCP, MCSE, A+, etc..
Preferred Work Experience
Desktop support experience on PC’s with Windows operating systems.
Experienced with Wyse Terminals and Citrix Technology preferred.
Previous experience in an IT Service Desk call center.
Equal Employment Opportunity
UTMB Health strives to provide equal opportunity employment without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or veteran status. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.
Full/Part Time: Full-Time
Job Title: Desktop Support Specialist - Information Services
Job ID: 53635
Business Unit: CIOIS