The University of Texas Medical Branch Desktop Support Specialist - Information Services in Galveston, Texas

Min Qualifications

Associates degree or equivalent in related field and no experience required.

Job Description Provides entry level, basic technical support of desktop computers, thin clients, applications, and related technology.

Salary Range

From $40,000.00 To $50,000.00 Annually

Specific Job Related Duties

Assist customers with IT related users in a Service Desk setting, troubleshooting issues and resolving where applicable remotely.

Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all PC/Thin Client/MAC hardware, software, and equipment to ensure optimal workstation performance.

Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems.

Assist with the installation, configuration, and ongoing usability of desktop, laptops, MACs, peripheral equipment and software within established standards and guidelines.

Troubleshoot trouble tickets to resolve basic technical problems with desktop computing equipment primarily over the phone.

Provide customer assistance using Active Directory services and remote access tools.

Assist with hardware troubleshooting on desktop computers, laptops, MACs and thin client computers.

Adheres to internal controls and reporting structure.

Work Schedule

Monday-Friday 8am-5pm

Location: Rebecca Sealy Hospital / Clear Lake Center

Preferred Education

Associates degree or equivalent in related field.

Preferred License/Certificate

Microsoft certifications –ex- MCP, MCSE, A+, etc..

Preferred Work Experience

Desktop support experience on PC’s with Windows operating systems.

Experienced with Wyse Terminals and Citrix Technology preferred.

Macintosh experience.

Previous experience in an IT Service Desk call center.

Closing Statement

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Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or veteran status. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.

Full/Part Time: Full-Time

Regular/Temporary: Regular

Job Title: Desktop Support Specialist - Information Services

Job ID: 53635

Location: Galveston

Business Unit: CIOIS